Shipping policy

Shipping Policy

Welcome to Minnesota Audio! We are committed to providing you with the highest quality audio electronics and ensuring a smooth shipping experience. Please review our shipping policies below:

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Order Processing Time

• Processing Period:
  • In-Stock Items: Orders in stock are typically processed within 1-2 business days.
  • Backordered Items: Since most of our products are not in stock, orders may require additional time to order from the manufacturer. This will extend the processing period, which varies based on the product ordered. Please contact us for an estimated lead time. You will receive a confirmation email once your order has been shipped.
• Order Confirmation: You will receive a confirmation email once your order has been successfully placed and another when it has been shipped.

Shipping Rates and Methods

• Orders Over $500 (Shipped via FedEx, UPS, or USPS):

  • Shipping Method: All orders exceeding $500 are shipped via a traceable carrier. 
    
  • Insurance: These shipments are fully insured to protect your valuable purchase.
  • Benefits: Enhanced security and peace of mind for high-value items.

• Orders Under $500:

  • Shipping Charges: Shipping fees for orders under $500 are calculated based on current traceable carrier rates.
  • Rate Calculation: Charges are commensurate with your order's weight, dimensions, and destination to ensure fair pricing.
    
    

• Orders Shipped Freight or Special Handling

  • Rate Calculation: Charges are commensurate with your order's weight, dimensions, and destination to ensure fair pricing.

Shipping Origin

• FOB (Free On Board): All shipments are FOB Minnesota Audio, Minnesota. This means that ownership and responsibility for the goods transfer to you once the items leave our facility in Minnesota.

Tracking Your Order

• Tracking Information: Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier details. You can use this information to monitor the status of your shipment.

Delivery Estimates

• Estimated Delivery Time:
  • In-Stock Items: Typically delivered within 3-7 business days after shipping.
  • Backordered Items: Delivery times may extend based on manufacturer lead times. You will be notified of any significant delays.
• Delays: Unforeseen circumstances, such as weather conditions or carrier delays, may affect delivery times.

International Shipping

• Availability: To certain countries. Contact us for details
  
• Additional Fees: International orders may be subject to import duties, taxes, and customs fees, which are the recipient's responsibility.

Shipping Address

• Accuracy: Please ensure that your shipping address is correct and complete to avoid any delays or misdelivery of your order.
• Changes: If you need to change your shipping address, please get in touch with us as soon as possible. Changes can only be made before the order is processed and shipped.

Lost or Damaged Shipments

• Responsibility: Once the shipment is handed over to the carrier, Minnesota Audio is not responsible for any loss or damage.
• Claims:
  • Orders over $500: Since shipments via UPS  are fully insured, please contact our customer service team for assistance. For other carriers, please contact us so that we can begin tracing and filing a claim.
    
  • Orders Under $500: While shipments are traceable, insurance coverage may vary. Please contact us if you encounter any issues with your order.

Inventory and Backordering

• Product Availability: Most of our products are not kept in stock and are ordered directly from the manufacturer upon receiving your order.
• Backorder Process:
  • Notification: You will be notified via email if any items in your order are on backorder.
  • Estimated Availability: We strive to minimize delays, but please allow additional time for manufacturer processing and shipping.
  • Cancellation: If the wait time exceeds your expectations, you may request to cancel the backordered items or the entire order. Please contact our customer service team for assistance.

Contact Us

If you have any questions or need further assistance regarding our shipping policies, please feel free to contact us:

• Email: sales@minnesota.audio
• Phone: (612) 515-6644
  
• Address: 7701 Peony LN N, Maple Grove MN 55311